COVID-19 DELIVERY INFO

 

Coconeh is currently actively operating . Our warehouse team and couriers are working their best to deliver your parcels on time. Most of the packages are arriving on our standard times, however some parcels are taking extra time to be delivered by transport companies, specially those outside the EU. All order are shipped from our warehouse in Germany.

We have introduced extra cleaning protocols according with EU government recommendations in order to take care of your products and packages.

We are living extraordinary times facing an extraordinary situation that impacts the logistics process of our couriers in Europe. This can cause delays in deliveries. We would like to kindly ask for your understanding and patience for this.

Remember we are available at operations@coconeh.eu to help you with any questions you might  have regarding your order.

 

I am purchasing outside the EU, what do I need to know?

We use DHL for all out deliveries, including the ones outside de EU. It takes up to 5-10 working days to deliver your order, this is the standard, however during this period is hard to estimate when will your order will be delivered and it is taking up to 30 days or more and DHL is shipping all via sea.

Currently none of the courier companies in the EU is delivering to the following countries: 

- Australia

- Brasil

- Canada

- United States of America

 

 Therefore your order will have to wait until parcel companies start to deliver to this countries, if you are located in the countries mentioned above.

 

If you would have any further question or doubt regarding this, please don´t hesitate to contact us and we will be more than happy to hear from you.

 

For more information :  https://www.dhl.de/coronavirus