COCONEH© TERMS & CONDITIONS OF SALE

 

GENERAL TERMS AND CONDITIONS COCONEH©EUROPE OF SALE

 

These terms and conditions apply to the purchase and sales of any goods between COCONEH and you (the retailer). They will be deemed to have been accepted by you upon placement of your first order.

 

  • By placing an order you undertake the responsibility to act as a representative of Coconeh brand and act with goodwill, promote our products under the brand´s name and agree with COCONEH Terms & Conditions.
  • We offer you  a limited non-exclusive license to use our branding, copyright, designs. You will not  present or make believe that our roducts, COCONEH products are your personal design or branding or mislead the consumer.

 

  1. Brand / COPYRIGHTS/Trademarks

All products must be commercialized under the brand COCONEH© in Social Media, web page, shop online and offline, trade shows, sale channels, shops, etc.  COCONEH©products may not be commercialized brandless but only under the explicit brand name COCONEH©.

Commercialization of COCONEH© products in online shopping platforms (global o local marketplaces) is not allowed.

Product pictures provided by COCONEH©, on the Social Media and website of COCONEH© are intellectual property of COCONEH© and are only to be used to commercialize COCONEH© products. Brand or photo credits must be used to commercialize COCONEH© products. Brand and photo credits must be mentioned when using them.

All designs, text, graphics and other contents or arrangements of  COCONEH`S website, social media, etc.  in whatever format belong to COCONEH©. All rights are reserved. The Trademarks and logos displayed on the Website are the registered and unregistered Trademarks of COCONEH. Nothing contained on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the Website, Social Media, Blog, etc., without written permission from COCONEH©. By placing an order you agree to respect the intellectual property rights of COCONEH© and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website, Social Media, etc. You may, however, download material that is required for selling COCONEH© products. Such downloaded material may not be used for any purpose other than to assist you selling and promoting COCONEH© products under the explicit brand`s name.

 You shall not use any trademarks or trade names which resemble any of ours and which would therefore be likely to confuse or mislead.

 

      2 .  Order Placement

All orders made are binding.

Orders must be sent in de ORDER FORM to operations@coconeh.eu if you are ordering products from Coconeh Europe .

 If you are ordering products from Coconeh Mexico collection orders must be sent in the ORDER FORM to operations@coconeh.com.mx 

Please check Coconeh Mexico Terms & Conditions HERE.

Orders cannot be combined from Coconeh Europe & Coconeh Mexico. Neither their minimum amounts. 

When you complete your order on the via mail, you will soon receive a proforma invoice via email.

Orders are only considered finalized and stock will only be reserved once COCONEH confirms and issues and invoice.

The proforma invoice is your acknowledgment that we have received your order. Always check that your confirmation is correct.

The minimum initial order value in the is 450EUR (Excl. tax and shipping).

The minimum for consecutive order is 250 EUR.(Excl. tax and shipping).

Freight cost is not included in the prices or minimum and will be calculated after receiving the order.

Stock is reserved only once payment has been received.

Modifications to the proforma or invoice   is possible , an extra fee for administration costs will be added.

 

  1. Delivery and Shipping

Shipping cost is always added. The goods are shipped with UPS/Fedex from Mexico City( Coconeh Mexico products). Or from Germany with DHL (Coconeh Europe products).

The shipping cost is based on the volume size of the consignment and weight of your order there is no fix cost, and this one variates according to the listings of the parcel companies.

Orders will depart after payment has been received.

After payment has been received you will receive a tracking number to follow up your order, please notice that during COVID-19 period, parcel companies are taking longer to deliver.

The company (seller) is not liable for any import/export duties or taxes. This is the buyer responsibility.

If delivery is unsuccessful the buyer will be responsible for any redelivery charges should they arise

.Orders above 1500 EUR have a discount on the shipping cost, please consult your sales rep.

Orders cannot be combined from Coconeh Europe & Coconeh Mexico. Neither their minimum amounts. 

 

  1. Terms of Payment

All orders are shipped upon pre-payment by PayPal (+3% cost of the total value of the invoice) OR by bank transfer.

 For payment through PayPal, the email of your PayPal must be provided in order to send you a payment request.

Payments must be done within the next 72hrs of receiving the proforma invoice. Stock cannot be guaranteed if payment has not been received.

Proformas invoice have an expiration date, after this date stated on the document stock availability, price and shipping cost can variate without previous notice.

Ownership of the goods belog to Coconeh until customer has paid in full the final invoice.

Customer (buyer) is responsible fo any bank transfer, PayPal, customs fees and charges.

 

5.RMA / Returns

Any RMA must be received within 3 working days of receipt of goods.

Return of order will only be accepted after a  written approval of Coconeh.

All goods must be returned in perfect conditions, with tags, new, and shipping cost are covered by the buyer.

Shipping costs will not be refunded.

When sending your RMA report, always start by emailing operations@coconeh.com.mx  and supplement the email with pictures

 

     6. Prices

 The wholesale prices are sent on our ORDER FORM. You can receive this one after you have registered your business and Coconeh sales team has evaluated the information: https://coconeh.com.mx/pages/become-a-stocklist

All prices are before VAT,  shipping costs & import taxes if applicable.

Coconeh reserves the right to change the prices of its products in a discretional way.

 

7. Cancellations

 After payment orders can not be cancelled, or modified without previous written authorization from Coconeh.

Return orders can only be accepted after return authorization from Coconeh, please check our return policy (Section number 5 of this document).

Shipping cost & other operational costs can not be refunded.

   

8.Ending cooperation

COCONEH© reserves the full right to cancel any order or supply if any of the conditions above are NOT fully met, or when considered beneficial for the brand. Failure to comply with any of the above terms will result in immediate suspension of the wholesale account.

 

Thanks for reading this document before placing your order, we appreciate it and we look forward to work together!

 

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