GENERAL TERMS AND CONDITIONS OF SALE

GENERAL TERMS AND CONDITIONS COCONEH© MEXICO & COCONEH©EUROPE OF SALE

 

  1. Brand / COPYRIGHTS/Trademarks

All products must be commercialized under the brand COCONEH© in RSS, web page, trade shows, sale channels, shops, etc.  COCONEH©products may not be commercialized brandless but only under the explicit brand name COCONEH©.

Commercialization of COCONEH© products in online shopping platforms (global o local marketplaces) is not allowed.

Product pictures provided by COCONEH©, on the Social Media and website of COCONEH© are intellectual property of COCONEH© and are only to be used to commercialize COCONEH© products. Brand or photo credits must be used to commercialize COCONEH© products. Brand and photo credits must be mentioned when using them.

All designs, text, graphics and other contents or arrangements of  COCONEH`S website, social media, etc.  in whatever format belong to COCONEH©. All rights are reserved. The Trademarks and logos displayed on the Website are the registered and unregistered Trademarks of COCONEH. Nothing contained on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the Website, Social Media, Blog, etc., without written permission from COCONEH©. By placing an order you agree to respect the intellectual property rights of COCONEH© and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website, Social Media, etc. You may, however, download material that is required for selling COCONEH© products. Such downloaded material may not be used for any purpose other than to assist you selling and promoting COCONEH© products under the explicit brand`s name.

 

 

      2 .  Order Placement

All orders made are binding.

Orders must be sent in de ORDER FORM to operations@coconeh.eu if you are ordering products from Coconeh Europe or to operations@coconeh.com.mx if you are ordering products from Coconeh Mexico collection.

When you complete your order on the via mail, you will soon receive a proforma invoice via email.

Orders are only considered finalized and stock will only be reserved once COCONEH confirms and issues and invoice.

The proforma invoice is your acknowledgment that we have received your order. Always check that your confirmation is correct.

The minimum initial order value in the is 350EUR (Excl. tax and shipping).

The minimum for consecutive order is 250 EUR.(Excl. tax and shipping).

Freight cost is not included in the prices or minimum and will be calculated after receiving the order.

Stock is reserved only once payment has been received.

Modifications to the proforma or invoice   is possible , an extra fee for administration costs will be added.

By placing an order you undertake the responsanility to act as a representative of Coconeh brand, promote our products under the brand´s name and agree with COCONEH Terms & Conditions.

  1. Delivery and Shipping

Shipping cost is always added. The goods are shipped with UPS from Mexico City( Coconeh Mexico products). Or from Germany with DHL (Coconeh Europe products).

The shipping cost is based on the volume size of the consignment and weight of your order.

Orders will depart after payment has been received.

After payment has been received you will receive a tracking number to follow up your order, please notice that during COVID-19 period, parcel companies are taking longer to deliver.

.Orders above 1500 EUR have a discount on the shipping cost, please consult your sales rep. Orders cannot be combined from Coconeh Europe & Coconeh Mexico. Neither their minimum amounts. 

 

  1. Terms of Payment

All orders are shipped upon pre-payment by PayPal (+3% cost of the total value of the invoice) OR by bank transfer.

 

For payment through PayPal, the email of your PayPal must be provided in order to send you a payment request.

Payments must be done within the next 72hrs of receiving the proforma invoice. Stock cannot be guaranteed if payment has not been received.

Proformas invoice have an expiration date, after this date stated on the document stock availability, price and shipping cost can variate without previous notice.

 

  1. RMA

Any RMA must be received within 3 working days of receipt of goods.

When sending your RMA report, always start by emailing operations@coconeh.eu and supplement the email with pictures.

 

 

  1. Ending cooperation
COCONEH© reserves the full right to cancel any order or supply if any of the conditions above are NOT fully met, or when considered beneficial for the brand. Failure to comply with any of the above terms will result in immediate suspension of the wholesale account.

 

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